Building on concepts from Microsoft Word Basic, Microsoft Word Intermediate teaches students to work with styles, sections, and columns. Students will learn to format tables, print labels, and envelopes, and work with graphics. They will also use document templates, manage document revisions, and work with Web features.

In the advanced course for Microsoft Word, students will learn to perform mail merges, create and use forms, and create master documents that include a table of contents, a table of figures, footnotes, endnotes, an index, bookmarks, cross-references, and Web frames. They will also create macros, customize the Quick Access toolbar and keyboard shortcuts, and work with XML documents.

The basic course covers an introduction to spreadsheet terminology and Excel’s window components, students will learn how to use the Help system and navigate worksheets and workbooks. Then they will enter and edit text, values, formulas, pictures, and they will save workbooks in various formats. Students will also move and copy data, learn about absolute and relative references, and work with ranges, rows, and columns. This course also covers simple functions, basic formatting techniques, and printing. Finally, students will create and modify charts, and learn how to manage large workbooks.

The intermediate course will cover topics such as using multiple worksheets and workbooks efficiently, and they will start working with more advanced formatting options including styles, themes, backgrounds, and watermarks. The student will also learn how to create outlines and subtotals, how to create and apply cell names, and how to work with lists and tables. Students will save workbooks as Web pages, and edit hyperlinks, and save a workbook as a PDF file. This course also covers advanced charting techniques, worksheet auditing and protection, file sharing and merging, and workbook templates.

In the advanced course, students will work with advanced formulas, as well as lookup functions such as VLOOKUP, MATCH, and INDEX. In addition, students will learn about data validation and database functions such as DSUM. They will learn how to work with PivotTables and PivotCharts, how to import and export data, and how to query external databases. Finally, students will learn about the analytical features of Excel (such as Goal Seek and Solver), running and recording macros, and sharing Excel data via the Web.

The Introduction to Computers course is designed to take an individual with little to no computer experience and give them the confidence to set up, navigate, and do other useful day-to-day activities on their personal computer.

Exercises include learning how to properly set up a computer, the parts of the computers and their functions, and how to operate a mouse.

Students will study the basics of the Windows operating system and the basics of internet use.

Introduction to Windows offers an overview of one of the most popular operating systems.

Students will learn to identify and open objects on the desktop, utilize the Help and Support Center, navigate and manage folders using My Computer and Window Explorer.

Other exercises include managing the Recycle Bin, creating simple word processing documents and drawings using the Control Panel, browsing the Internet, using Internet Explorer, and proper power down.

Typing/Week 1 – Home Keys
In Section A, students will learn the basic computer keyboard layout, practice the use of the home keys, and perform exercises and drills designed to increase keyboarding skills. Students will be monitored and tested on the use of proper techniques and knowledge of the keyboard.

Typing/Week 2 – Accuracy and Speed
In Section B, students will participate in speed and accuracy drills as well as timed typing. Students will also explore business and personal letter styles, form letters, and basic formatting techniques.

Securing Assets For End-users (SAFE) training focuses on the use of computers and mobile devices to securely access organizational data on private networks to include personal resources over the Internet. Topics and concepts presented will engage students’ awareness through discussions regarding the risks involved in using the cyberspace medium. Among various data security-related issues, concepts regarding organizational compliance with industry standards, recognizing social engineering attempts, and protection against malicious software infections are accentuated as the primary course objectives.

This course is the compilation of the knowledge and skill attained through the Microsoft Office and Basic End-user training program. Applying the fundamentals of keyboarding and the Office Word and Excel courses, students prepare resumes and cover letters to achieve their final benchmark—applying and interviewing for employment. Tips, recommendations, and “do’s and don’ts” are presented as well as resources such as the use of the Internet to search for available job positions.

The Customer Service will teach each student how to look at all types of customers and how they can serve them better and improve themselves in the process.  Students will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

This course will teach each student basic security fundamentals and concepts to help protect information systems, how to implement effective security measures and increase efficiency and productivity. Students will also develop a basic understanding of the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cyber Security and what a company needs to stay secure.

The course will cover stress management skills, how to build rapport, recognizing certain body language, customer service and how it relates to productivity, and a decrease in unhappy customers. Each student will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.

This course will help each student improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. Each student will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. They will build a basic understanding of how to recognize the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers.